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Consumer Arbitration Process

The European Commission provides an extrajudicial online-arbitration platform, which you can access under: www.ec.europa.eu/consumers/odr You can find out email address in our imprint or contact details. We participate in the arbitration process. A list of accepted arbitration institutions are available here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.adr.show.